Q & A

Q - How Long Will It Take For My Carpets & Sofas To Dry ?

A - Carpets Will Dry Within 2 Hours, In Most Cases 1 Hour. Upholstery Is Approx 12 To 14 Hours But This Will Depend On The Time Of The Year. We Do Use Rapid Drying Machines To Help The Drying Process.

Q - Are Your Chemicals Safe ?

A - Yes, Our Cleaning Chemicals Are Safe & Non Toxic So If You Are Pregnant, Have Children Or Pets You Are In Safe Hands.

Q - Are Carpet Cleaning Companies Considered An Essential Service ?

A - No 100% NOT, But We Can Operate Depending On What Level Of Restrictions Are In Place.

Q - I Live In An Aparment / Duplex, Do You Sevice Them ?

A - At The Moment We Dont.

Q - Can Carpet Cleaning Get Rid Of Dog & Cat Urine ?

A - Its Is Not A Given That Urine Can Be Removed. Its Evaluated On A Case By Case Basis. If You Have Used Anything On The Stain Then We Would Say NO.

Q - Which Carpet Cleaning Method Is Best 

A - We Believe We Use The Best Carpet Cleaning Method Available On The Market. Why ? Low Moisture, Deep Cleaning, Non Evasive. 

Q - Do I need To Vacuum Before The Technician Arrives ?

A - No. This Is Part Of The Procedure

Q - Will Carpet / Upholstery Cleaning Remove Fleas ?

A - No. You Would Need To Call A Pest Control Company Before We Come To Clean Your Carpets.

Q - Do You Guarantee That All Spots & Stains Will Be Removed ?

A - No. There Are Many Variable Factors. Unfortunately, no one can guarantee every stain will be removed. Our technicians will try their best to remove every stain, but sometimes the stains will return. It may look like a stain is gone, but then it wicks up from the bottom and reappears. Sometimes a spill is caught between the carpet and the padding, and 2-3 hours after having the carpet cleaned, it returns.